At Zoozopo Store, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, you may return it under the following conditions:
Return Eligibility
- You have 30 calendar days from the date you received your item to request a return.
- The item must be in new, unused condition, with all original tags and packaging.
- Customized items, sale items, and final sale items are not eligible for returns.
How to Initiate a Return
To initiate a return, please contact us at [email protected]. Include your order number, a description of the reason for the return, and any relevant photos (if applicable). We will provide you with return instructions and the return shipping address.
Return Process
Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. You will receive an email notification confirming that we have received the item and informing you about the approval or rejection of your return.
Refunds
- If your return is approved, we will initiate a refund to your original method of payment. Refunds typically take 7-10 business days to process, depending on your bank or credit card provider.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
Exchanges
We only exchange items that are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] and provide details about the defect.
Return Shipping
- You will be responsible for covering the cost of shipping the returned item, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Our Addresses:
- Vietnam Address: 8 Hong Quang, Bac Nghia, Dong Hoi 47000, Quang Binh, Vietnam
- United States Address: 336 W Hess Ave, Coolidge, AZ 85128, United States
If you have any questions regarding our returns policy, feel free to contact us:
- Phone: +84 (366) 334 144
- Email: [email protected]